Frequently Asked Questions

FSUCard General Information


How and where do I use my FSUCard?

Using your FSUCard is easy! In most areas, you will swipe your card to use it. Students will use their FSUCard to access residence halls, Seminole Dining locations, University libraries, athletic events, on-campus student events, printing, laundry, vending, and more. Faculty and staff will use their FSUCard for building access and other functions determined by their department or area. Keep your FSUCard safe and do not share your information.

Is there a fee for my first FSUCard?

There is no initial fee for student, faculty, or staff FSUCards. A $5 fee is included with student tuition every spring and fall semester.

Where is the FSUCard Center located?

The FSUCard Center is located in the FSU Bookstore at 104 N Woodward Ave. We are open 8:00 AM to 5:00 PM Monday - Friday to assist you. Cashier hours are 8:30 AM to 4:30 PM Monday - Friday. Email us at fsucard@fsu.edu or call (850) 644-7777 for more information.

I am faculty/staff. What do I do if I need to replace my card?

A replacement FSUCard is $15, which must be paid at the time of replacement with cash, check, or credit/debit card (note: only faculty/staff replacement card fees can be paid with credit/debit cards). The replacement fee for a stolen card may be waived if official documentation (i.e. police report, police business card with case number) is presented at time of card issuance in either a physical or electronic form. Employees may receive one (1) replacement every fiscal year for normal wear and tear at no charge. Each replacement for wear and tear thereafter and FSUCards with damage (including, but not limited to cracks, breaks, holes, scratching/gouging, warping due to heat, etc.) are not considered wear and tear and are subject to the $15 damaged card replacement fee.

I have legally changed my name and want to update my card with my new name. What do I do?

To have your name changed on your FSUCard, you must make sure your name is updated with the Registrar's Office (for students) or Human Resources through OMNI (for faculty/staff). It can take 1-2 business days for this change to be reflected on your FSUCard record. You will need to bring your old card and a government issued ID (Driver's License, Passport, etc.) with your new name. The replacement fee will be waived if proper documentation of a legal name change (letter of change, marriage license, etc.) is presented at time of issuance. The replacement fee will still apply if no supporting documentation is produced, or if you don't bring your existing FSUCard.

I am a Distance Learning Student. How do I obtain an FSUCard?

Distance Learning Students may obtain their FSUCard via email. Email the FSUCard Agreement, photo ID (Driver's License, Passport, etc.) and your mailing address to fsucard@fsu.edu.

Note: Do NOT include sensitive personal information (Social Security Number, etc.) in this email. An FSUCard Center representative will contact you if additional information is needed.

How do I protect my card?

Store your FSUCard in a wallet, card sleeve or other cover to keep it safe from electronic equipment. Do not leave your FSUCard in a hot car as this may warp the plastic, causing it to break. Adding stickers, adhesives, ink and hole punches may also cause damage to the card.

How do I use my FSUCard for sporting events?

For information regarding student tickets please visit http://seminoles.com/

What if my FSUCard is lost or stolen?

Contact the FSUCard Center at (850) 644-7777 to see if the card has been turned in. If your FSUCard has been turned into our office, we will notify you via FSU email.

If your card is lost or stolen:

1. Log in to FSUCard eAccounts, accessed under the financials tab in myFSU, to suspend your card.

2. If you have a bank account associated with your card, immediately report the missing card to SunTrust by calling 1-800-786-8787 (24 hours a day, 7 days a week).

3. Replace your card as soon as possible.

Visit the FSUCard Center to obtain a new FSUCard. There is a replacement fee of $15 for all lost or damaged cards. However, there is no charge for the replacement of stolen FSUCards if a police report or other official police document (i.e. business card with case number) for the stolen card is presented at time of replacement.

What do I do after I have received a replacement FSUCard?

If your FSUCard has been replaced and your card number has been changed, your new FSUCard will be updated throughout several systems. Keep the pink copy of your receipt with you to access services until all systems are updated. SunTrust account information, Spear It Rewards, and Athletic Ticket information will need to be updated with the respective providers. The projected update times for automatically updated systems are listed in the chart below:

  Computer Lab Access   Next Business Day
  Dining Memberships   Next Business Day
  Flex and Garnet Bucks

  Next Business Day

  FSUCash   Next Business Day
  FSU Recreation Facilities   Next Business Day
  Library Access   Up to 48 Hours
  Library Check Outs   Up to 72 Hours
  Residence Hall Access   Up to 72 Hours
  StarMetro   Up to 72 Hours

FSUCash

Where is FSUCash accepted?

FSUCash is the only accepted tender for residence hall laundry, printing, and copying in the libraries and computer labs, and at the Assessment & Testing Center. FSUCash cannot be used to pay monies owed to the University, such as tuition, fees or fines.

Your FSUCard may be used at the following on-campus locations:

 

  FSUCash  

  Seminole Dining  

  SunTrust Checking  

   Assessment and Testing Center    
   Beverage & Snack Vending     

   Copy & Printing Services

   

   

   FSU Bookstore

 

   Laundry

 

 

   ProShop at Seminole Golf Course    

   Seminole Dining
   (Retail Restaurants, Convenience Stores)    

   Seminole SportShop

 

 

    Student Business Services
   (tuition, housing, library fines, etc.)

 

 

    The UPS Store

 

How do I get an FSUCash account?

All current FSUCard holders already have an active FSUCash account (found under the Financials > FSUCard tab in myFSU). Once the FSUCash account is funded the FSUCash is ready for immediate use.

How do I add money to my FSUCash account?

FSUCash can be added securely online via myFSU under the FSUCard tab with a branded credit/debit card. (PIN based debit is currently not available.) Credit/debit card deposits can also be done through the eAccounts mobile app. PHIL stations are located at the FSUCard Center, Strozier Library, Dirac Library and the College of Law to load cash and check account balances.

I am trying to add FSUCash through the eAccounts app and it says invalid sign in service. What do I do?

  1. When the error message pops up on the app, choose 'Yes' to remove the service from your list.
  2. On the Sites page, click the + at the top right of the app.
  3. Search for your university name and select it.
  4. Choose the correct portal.
  5. Select the saved site and log in as normal.
The system will remember the new site and continue to function as normal on all future logins.

How do I add money to my student's FSUCash account if I do not attend or work for FSU?

  1. Obtain the student’s first name, last name and 16-digit FSUCard number
  2. Go to http://fsucard.fsu.edu/eaccounts
  3. Click on Make a Guest Deposit.
  4. Fill out the information accordingly
  5. Click “Contribute” to make your deposit. This will direct you to a second screen. Please note your deposit is not complete at this point.
  6. On the next screen, enter your email address to receive a receipt.
  7. Click "Confirm Deposit".
  8. Your deposit is now complete.

Note: Guest deposits only allow the ability to add funds to student accounts. Viewing FSUCash account details is not covered by delegated access. To find out what is covered by delegated access, visit http://studentbusiness.fsu.edu/delegated-access and http://sc.my.fsu.edu/delegates/faq

How soon is my FSUCash available?

Funds added to your FSUCash account are available immediately after being deposited. If you do not see the amount in your account balance, log out and back in to eAccounts and your new balance will be reflected. You can also check your balance at any PHIL station free of charge.

How do I get a refund for money in my FSUCash account?

FSUCash will roll over from semester to semester and year to year. FSUCash can be refunded upon graduation or departure from the University. After 12 months of inactivity, a monthly deduction will begin until the account reaches a zero balance. This deduction will never cause your balance to go negative. To make the FSUCash account active again, simply make a deposit or use your FSUCash account at any of the locations on campus that accept FSUCash.

To receive a refund of your FSUCash balance:

  1. Visit the FSUCard Center or email us at fsucard@fsu.edu.
  2. Fill out and sign the FSUCash refund form.
  3. The refund will take 7-10 business days to process. If the FSUCash deposit was made with a credit/debit card, and that card is still active, the refund will be applied to that card. If it cannot be refunded to the credit/debit card OR the deposit was made in cash at a PHIL station, a check will be issued to the address provided on the form. A check can take up to 8 weeks to arrive once processed.

Is adding FSUCash to my card secure?

Yes. The online FSUCash transaction is conducted via a secure server and your data is encrypted during transmission. You can be assured that your information is protected.

I tried to make a deposit and it didn’t go through to my card but charged my bank account. What should I do?

Transactions are not completed unless a receipt is emailed to you. The charge on your bank account should show as pending and will be automatically refunded in the next few days. Try the transaction again, making sure to verify that all the information entered is correct and you receive a receipt for your transaction.

SunTrust Banking

What is the SunTrust Bank Account?

All students, faculty and staff are eligible to open an optional SunTrust checking account. This account is free, with no monthly maintenance fees or minimum balance required. For more information, visit SunTrust.

Can I use my FSUCard as a debit card?

Your FSUCard can be used as a PIN based debit card on- and off-campus by setting up a SunTrust checking account. You can also directly deposit your leftover financial aid and University refunds into this account.

Can I use my FSUCard to pay for tuition and University fees?

If your FSUCard is linked to the SunTrust banking account, it will be recognized as one of the accepted forms of payment for tuition and fees. Tuition and fees can be paid in-person at the main Cashier's Office in UCA1500 or at the FSUCard Center. Cashier hours are 8:30 AM - 4:30 PM. To find the complete list of accepted payment options or to make a payment, visit http://studentbusiness.fsu.edu/payments.  Note: FSUCash cannot be used to pay University fees.

Can I use my FSUCard SunTrust account to add money online and at PHIL stations?

Currently, PIN based debit cards are NOT available to fund FSUCash accounts. To add funds online or at a PHIL station using your SunTrust account, use your branded SunTrust companion debit card.

When I use an ATM, what type of account should I select (“Checking” or “Savings”)?

Select “Checking” when at an ATM.

Which ATMs can I use and are there any fees?

SunTrust has seven ATMs on campus. They are conveniently located at University Center B, Diffenbaugh, Seminole Café, Strozier Library, the Rovetta Business Building and outside of the SunTrust Branch on campus. There is also an ATM located just off campus at the Osceola apartment complex. You can withdraw money at any of the 2,900 SunTrust ATMs nationwide without incurring a fee.

Student Financial Literacy Courses

The FSU SunTrust branch, in partnership with the Office of Business Services, now offers Student Financial Literacy Courses for students, faculty and staff. Email obs@fsu.edu to sign up for yourself or your group!