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FAQs

FSUCard General Information

What is the FSUCard?

The FSUCard is the official identification card for The Florida State University. It is your Full Seminole Access to campus life. Many facilities and events that you can attend and/or participate in will require that you have a valid FSUCard.


How and where do I use my FSUCard?

Using your FSUCard is easy! In most areas, you will swipe your card to use it. Your FSUCard is your access to the Residence Halls, Seminole Dining, athletic events, printing, laundry, vending, and so much more!


What is the 16-digit number on the front of the FSUCard?

The 16-digit card number in the center of your card is your FSUCard number. This is your general identification number with the University.


As a student, does my first FSUCard cost anything?

There is no initial card fee for the first FSUCard you receive. Rather, there is a recurring $5 semester term fee assessed to ALL FSU students every spring and fall semester. The cost of a replacement card is $15.


Where is the FSUCard Center located?

The FSUCard Center is located at 104 N Woodward Ave., in the Woodward Ave. Parking Garage, on the corner of Woodward Avenue and West Call Street. We are open Monday - Friday, 8:00 AM to 5:00 PM to assist you. Cashier hours are 8:30 AM to 4:30 PM Monday - Friday. Email us at fsucard@fsu.edu or call (850) 644-7777.


I am faculty/staff. What do I do if I need to replace my card?

A replacement FSUCard is $15.00 which must be paid at the time of replacement. NOTE: There is no charge for legal name changes, damaged/wear and tear or replacement of stolen FSUCards when proper documentation is presented. Employees will receive one (1) replacement every five (5) years for normal wear and tear.  The Card Center staff will exercise their best judgement and handle any additional exceptions to the fee on a case by case basis. 


I am faculty/staff. If I take classes, does my status change?

No. If you are faculty/staff and taking classes, as long as you are employed by the university, your status will remain as an employee.


I have legally changed my name and want to update my card with my new name. What do I do?

To have your name changed on your FSUCard, you must make sure your name is updated with the univeristy. It takes 48 hours for this change to be updated in the FSUCard System. Once 48 hours has passed, visit the FSUCard Center to obtain a new card. You will need to bring your old card and a government issued ID (Driver’s License, Social Security Card, Passport, etc.) with your new name. Proper documentation of a legal name change (letter of change, marriage license, etc.) presented at time of issuance will have the replacement fee waived. The replacement fee will apply if no supporting documentation is produced.


I am a Distance Learning Student. How do I obtain an FSUCard?

Distance learning students may request their FSUCard via email. Email the FSUCard Agreement, photo ID (Driver's License, Passport, etc.) and your mailing address to fsucard@fsu.edu.

Note: Do NOT include sensitive personal information (Social Security Number, etc.) in this email. An FSUCard Center representative will contact you if additional information is needed.


How do I protect my card?

Keep it safe!

  • Store your FSUCard in a wallet, card sleeve, or other cover
  • Keep your card away from electronic equipment
  • Leaving your FSUCard in a hot car can warp the plastic causing it to break.

Keep it clean!

  • Stickers, adhesives, ink, and hole punches will cause the card to not swipe.

How do I use my FSUCard for sporting events?

For information regarding student tickets please visit http://www.seminoles.com/ViewArticle.dbml?ATCLID=209607327


What if my FSUCard is lost or stolen?

If you have misplaced your FSUCard, contact the FSUCard Center at 644-7777, to see if the card has been turned in.

If your card is lost or stolen, and you have a bank account associated with your card, immediately report the missing card to SunTrust by calling 1-800-786-8787 (24 hours a day, 7 days a week). You will also need to log into FSUCard Eaccounts, accessed under the FSUCard tab in myFSU, to suspend your card.

Visit the FSUCard Center to obtain a new FSUCard. There is a replacement fee of $15 for all lost, stolen, or damaged cards. In some cases, students whose cards were stolen may be able to receive a police case number which then can be brought to the FSU Card Center where the $15 fee will be waived.


What do I do after I have received a replacement FSUCard?

If your FSUCard has been replaced and YOUR CARD NUMBER HAS CHANGED, you will need to notify the following offices of this change immediately.

Seminole Dining:
If you have a meal plan or Garnet Bucks through Seminole Dining, your new FSUCard number will be automatically updated overnight. If you need access to your meal plan on the same day, present the pink copy of your FSUCard Agreement form for meal portion access at campus dining locations.

FSUCash:
Your FSUCash account will be automatically updated when your FSUCard number changes. All funds and services, on campus and through myFSU Student Central, will be available the next day.

University Housing:
If you live in a Residence Hall, your security file will be automatically updated overnight to your new FSUCard number. If you need Residence Hall access on the same day, you may go to the Housing Office located in the Askew Student Life Center to update your FSUCard number.

Leach Center, Wellness Center, Computer Labs, and Libraries Entry:
Access to these services will be automatically updated to your new FSUCard overnight. If you need to use any of these services on the same day, present the pink copy of your FSUCard Agreement form.

Library Services:
Your library card number will be automatically updated for checking out materials within 72 hours. If you need access to library services on the same day, take your new FSUCard to the main circulation desk at Strozier Library.

StarMetro:
If you use your FSUCard for free city bus services, be advised that it may take up to 72 hours for it to be updated in StarMetro’s system. During this time, show bus drivers the pink copy of your FSUCard Agreement form to avoid paying a fare.


FSUCash

Where is FSUCash accepted?

FSUCash is the only accepted tender for Residence Hall laundry services, printing and copying in the libraries and computer labs, and at the Assessment & Testing Center.

3 Accounts, 3 Different Ways to Use Them

 

FSUCash

Meal Plan:
Garnet Bucks / FlexBucks

SunTrust Checking

Copy & Printing Services

X

 

 

Drink & Snack Vending Machines

X

 

 

Laundry Services

X

 

 

Seminole Dining (i.e., Starbucks, Chilis, etc.)

X

X

X

Trading Post & Garnet-N-Go

X

X

X

FSU Bookstore & Computer Store

X

 

X

Seminole Sports Shop

 

 

X

The UPS Store

X

 

X

ProShop at Seminole Golf Course

 

 

X

Student Financial Services payments

(i.e., Tuition, Housing, Library Fines, etc.)

 

 

X


What do I need to have access to an FSUCash account?

All current FSUCard holders already have an active FSUCash account (found under the FSUCard tab in myFSU). Once the FSUCash account is funded the FSUCash is ready for immediate use. 


How do I add money into my FSUCash account?

FSUCash can be added securely online via myFSU under the FSUCard tab with a branded credit\debit card or through the Blackboard Transact Mobile eAccounts app. Cash can be applied ot the account at PHIL stations, which are located at the FSUCard Center, Strozier Library, Dirac Library, and the College of Law Library. 


I am trying to add FSUCash through the e-accounts app. It says invalid sign in service. What do I do?

To remove the error and login:
  1. When the error message pops up on the app, choose 'Yes' to remove the service from your list.
  2. On the Sites page, click the + at the top right of the app.
  3. Search for your University name and select it.
  4. Choose the correct portal.
  5. Select the saved site and login as normal.
The system will remember the new site and continue to function as normal on all future logins.

How can parents/guests add money to my FSUCash online?

  1. Obtain the Student’s First Name, Last Name, and FSUCard number
  2. Go to http://fsucard.fsu.edu/eaccounts
  3. Click on Make a Guest Deposit
  4. Fill out the information (beneficiary's First Name, Last Name, and 16-digit FSUCard Number) accordingly
  5. Click “Contribute” to make your deposit
  6. Click Confirm Deposit.

Note: Guest access only allows the ability to add funds to student accounts. 


How soon is my FSUCash available?

Funds added to your FSUCash account are available immediately after being deposited.


How do I get a refund for the money in my account?

FSUCash will roll over from semester to semester and year to year. FSUCash can be refunded upon graduation, transferring or leaving the University for at least two semesters.

There are two way to request a refund:

  1. Bring your FSUCard to the FSUCard Center located at 104 N. Woodward Ave and fill out the FSUCash Refund Form.
  2. Email fsucard@fsu.edu and request the FSUCash refund form.

*After 12 months of inactivity, a monthly deduction will be taken from the FSUCash account. This fee will not result in a negative balance or affect the card's other functions.


Is adding FSUCash to my card secure?

Yes. The online FSUCash transaction is conducted via a secure server and your data is encrypted during transmission. You can be assured that your information is protected.


SunTrust Banking

Why should I choose SunTrust?

SunTrust is "The Official Bank of the Florida State Seminoles." SunTrust, the FSUCard and the FSU Checking Account can help make managing your finances simple: (Read More!)


Can I use my FSUCard as a debit card?

Your FSUCard can be used as PIN based debit card by setting up a SunTrust checking account. You can use your FSUCard as a PIN based debit card for:

  • Purchases on and off campus, anywhere a PIN based debit card is accepted.
  • Direct depositing your left over financial aid and any University refunds directly to your account.

Can I use my FSUCard to pay for tuition and University fees?

Yes, if you have your FSUCard linked to a SunTrust checking account. Tuition and fees can be paid in-person at the main Cashier's Office in UCA1500 or at the FSUCard center next to the FSU Bookstore. Cashier hours are 8:30 a.m. - 4:30 p.m. Payments can also be made online at fees.fsu.edu or under the Make a Payment link in Blackboard's Secure Apps.  Note: FSUCash cannot be used to pay University fees.


Can I use my FSUCard SunTrust account to add money online and at PHIL stations?

Currently PIN based Debit cards are NOT available to fund FSUCash accounts. To add funds online or at a PHIL station using your SunTrust account, use your branded SunTrust companion debit card.


When I use an ATM, what type of account type should I select (“Checking” or “Savings”)?

You should select “Checking” when asked for an account type at the ATM.


Which ATMs can I use and are there any fees?

SunTrust has seven ATMs on campus. They are conveniently located at the University Center B, Diffenbaugh, The Fresh Food Company, Strozier Library, the Rovetta Business Building, and outside of the SunTrust Branch on Campus. There is an ATM located just off campus at the Osceola apartment complex. You can withdraw money at any of the 2,900 SunTrust ATMs nationwide without incurring a fee.


Campus ATM Locations


FSUCard Types

Campus Recreation Member Access Card

This light blue card is issued to individuals who are affiliated with FSU and who purchase a Campus Recreation facility membership. Memberships are first purchased through Campus Recreation Guest Services. Written authorization by Campus Recreation is required to obtain the card from the FSUCard Center. The cost for a Campus Recreation Access Card is $10 payable by cash or check at time of issuance.


Campus Recreation Universal Pass Card

This grey card is issued to individuals who purchase a Campus Recreation universal pass for departmental facilities and programs. Passes are first purchased through Campus Recreation Guest Services. Written authorization by Campus Recreation is required to obtain the card from the FSUCard Center. The cost for a Campus Recreation Access Card is $10 payable by cash or check at time of issuance.

 

 

Contact Us

Submit a Case: FSU Service Center
Email: fsucard@fsu.edu
Phone: (850) 644-7777
Fax: (850) 644-4999
104 N Woodward Ave, Tallahassee, FL 32306-4112

FSUCard Center Hours:
Monday - Friday, 8:00am - 5:00pm

FSUCard Center Cashier Hours:
Monday - Friday, 8:30am - 4:30pm

 

Load FSUCash

Download eAccounts

Questions? Visit our FAQ for more information about FSUCash.

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